Troubleshooting:"A disk Error Has Occurred" Error

"A disk Error Has Occurred"

I am working on a computers whose HDD seems to be inaccessible.  It all began with a black screen and "A disk error has occured."  My inclination is the MBR went bad.  At this point I am trying to access the data.
Here is the trouble shooting I have been
through:
1.  Ctrl alt del (as suggested on the black screen)
2.
F8 for recovery console - result: black screen and cursor
At this point I'd decided its time to just format and start over
Attempting to Back up the data
1.  Used a SATA to USB adapter
     - the HDD spins up and seems to restart - I can't access it via the adapter
2.  Connected the HDD in another computer -
     - It is recognized in BIOS, but I cannot access the HDD from within the OS.
Is there anything else I could be trying?  Or any other suggestions anyone has?
Thanks

Solutions to the Problem "A disk Error Has Occurred"


Hi Triangle,
It sounds like the HDD might have failed, and may need replacing.

Chris
Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.


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by FailedToInstall3 | 2016-07-04 18:04